Refund policy

Last updated: 15 June 2026

A short note before the details:

All Studio Sadiq prints are made to order by our production partners. Each piece is produced individually after you place your order; nothing is stocked. This is what allows us to keep our environmental footprint low and offer a range of sizes and formats without waste. It also means our returns policy is different from a standard retailer.

No change-of-mind returns

Because every print is made to order specifically for you, we are unable to accept returns or offer refunds for change of mind. This is in line with EU consumer law, which exempts custom-produced and personalised goods from the standard 14-day right of withdrawal.

If you have any doubts about a work - size, framing, how it will look in your space -  we'd much rather you ask before ordering. We're happy to help via hello@studiosadiq.com.

Damaged or defective orders

Please inspect your order on arrival. If your piece arrives damaged or defective, contact us within 14 days of receipt with photographs of the damage and the packaging. We will arrange a replacement at no extra cost.

Lost orders

If your package is lost in transit, please report this within 30 days of the estimated delivery date so we can investigate with our shipping partner.

Incorrect addresses

We are not responsible for delays, additional shipping costs, or losses caused by incorrect delivery addresses or refused deliveries. Please double-check your details before completing your purchase.

Contact

Questions about an order? Email us at hello@studiosadiq.com.